Edgyn Perk
How do our Advisors Personally Guide our Customers around the World?
"Since our field of work is brand protection, we must propose a highly secure remote assistance solution to our customers."
AUDIT OF PRODUCTION LINES
Since EDGYN is rapidly expanding internationally, their team of experts cannot be everywhere at the same time to perform an in-depth analysis of customer’s product lines. To optimize the expert’s time, they decided to equip their customers with XpertEye and Vuzix M300 smart glasses.
EDGYNÂ can hereby easily guide their customers live with clear text, illustrations, and video instructions. This direct interaction assures both parties that they have all the information needed to propose the right authentication solution for each product line. Thanks to the conference mode of XpertEye, the customer can even benefit from the expertise of different experts.
